2023 Q1 eCommerce Industry Report

In this report, we examined the eCommerce industry in the UAE on a Q1 basis in 2022 and 2023, we have compiled trends and predictions for 2024, as well as changes in traffic volume, traffic shares of websites, channel usage, user intent, and keyword searches in the sector.

The e-commerce sector continues to grow with the impact of various factors such as internet penetration, technological developments, and the young population. In the UAE, more than 96% of the population has internet access.

According to Statista's research, industry revenue is estimated to reach USD 10.21 billion in 2023. Revenue is expected to grow at an annual rate of 7.65% and reach USD 13.71 billion by 2027. In addition, revenue mostly comes from the “fashion” industry. The number of users in the e-commerce sector is estimated to reach 8 million by 2027.

On the eCommerce side, competition is increasing in every sector every year. As new brands and new sites enter the game, each brand invests in SEO and its site. At this point, we see that search volumes increase year by year, especially in some sectors. We must be technically smooth while keeping the user experience at the highest point, especially on our e-commerce site. We need to open our site fast, make the cart and payment processes smooth and easy, be good on the UI and UX side, and always be with the customer in the post-purchase steps after the ordering process.

Lastly, in the eCommerce sector AI integration has an impact on improving customer experience and loyalty by providing customer support, product recommendations, and personalized shopping experiences. E-commerce companies in the UAE can gain a competitive advantage and increase their digital presence by integrating insights from website optimizations and keyword analysis into their digital marketing strategies with AI integrations.